Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

At CansOnly, customer satisfaction is important to us. If something isn't right with your order, we're here to help.

Returns

Due to the nature of the products we sell, we do not accept returns of consumable canned beverages once they have been shipped or delivered.

This policy helps ensure the safety, quality, and integrity of all products sold through CansOnly.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during shipping

  • Defective

  • Missing items

  • Incorrect

Please contact us within 7 days of delivery.

To help us resolve your claim as quickly as possible, please include:

  • Your order number

  • Photos of the damaged product(s)

  • Photos of the shipping box and packaging

  • A brief description of the issue

We will review your request and, at our discretion, provide a replacement, store credit, or refund where appropriate.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has entered the fulfillment process or has shipped, it can no longer be canceled.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened beverages

  • Consumable products

  • Products that have been opened or used

  • Products damaged after delivery

  • Gift cards

  • Clearance or final sale items (unless required by law)

Exchanges

We do not offer direct exchanges.

If we determine that a replacement is appropriate due to damage, defect, or an order fulfillment error, we will arrange for a replacement shipment when possible.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Depending on your bank or credit card provider, additional processing time may apply.

Lost or Stolen Packages

If your tracking information shows your package was delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

If you continue to experience issues, contact us and we will assist you in working with the carrier to investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

Orders returned due to an incorrect or undeliverable address may be refunded less any shipping charges or carrier fees incurred.

Questions?

If you have questions about your order or this Return & Refund Policy, please contact us.

CansOnly

Website: https://www.cansonly.com

Email: support@cansonly.com